Telerad Reports Online (“Telerad Reports Online,” “Telerad,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information entrusted to us. This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit our website, contact us, request information, communicate with us, or use our teleradiology and related services (collectively, the “Services”).

By accessing or using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may use your contact information, including your telephone number, to respond to inquiries and provide customer-care, transactional, scheduling, account-related, and service-related communications that you have requested or consented to receive.

1.1 Personal Information

Depending on how you interact with us, we may collect:

• Name

• Email address

• Telephone or mobile phone number

• Business or facility name

• Mailing or business address

• Job title or professional information

• Account or login information, where applicable

• Information contained in communications submitted through our website

• Information provided through contact, inquiry, support, or service-request forms

• Preferences regarding communications

• Information necessary to provide or administer our Services

We collect only information reasonably necessary for the purposes described in this Privacy Policy.

1.2 Healthcare and Medical Information

Because Telerad Reports Online provides teleradiology services, we may process healthcare-related information, including medical images, radiology studies, reports, clinical information, and other patient-related information when such information is provided to us by an authorized healthcare facility, provider, customer, or other authorized party for purposes of providing our Services.

We process such information only for legitimate business, healthcare, operational, contractual, security, and legal purposes and in accordance with applicable privacy and data-protection requirements.

Where applicable, our handling of protected health information (“PHI”) is governed by applicable agreements, including Business Associate Agreements (“BAAs”), and applicable law.

1.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• General website usage information

• Cookies and similar technologies

• Approximate location derived from technical information

This information may be used to maintain website functionality, analyze website traffic, improve our Services, and protect the website against misuse.

2. How We Use Information

We may use the information we collect to:

• Provide and administer our teleradiology Services

• Respond to inquiries and service requests

• Communicate with healthcare facilities, customers, and authorized users

• Provide radiology reporting and related services

• Provide specialist consultations and second opinions

• Manage customer and business relationships

• Process payments and transactions

• Provide customer support

• Send requested service notifications

• Send appointment, service, account, or operational notifications

• Maintain and improve our website

• Monitor system performance and security

• Detect, prevent, and investigate fraud, abuse, or unauthorized activity

• Comply with applicable legal and regulatory obligations

• Maintain business and operational records

• Enforce our agreements and policies

• Protect the rights, safety, and security of our users, business, systems, and Services

We may also use aggregated or de-identified information for legitimate business, analytical, operational, research, quality-improvement, or reporting purposes where permitted by applicable law.

3. SMS and Text Messaging Communications

Telerad Reports Online may use SMS text messaging to provide Customer Care and transactional communications to customers, healthcare facilities, authorized users, and individuals who voluntarily request or consent to receive text messages.

SMS communications may include:

• Customer service responses

• Responses to inquiries

• Service-related notifications

• Appointment or scheduling communications

• Account-related notifications

• Updates regarding requested Services

• Operational notifications

• Other transactional or customer-care communications related to your interactions with Telerad Reports Online

We do not use SMS communications to provide medical advice or to replace emergency medical services.

3.1 SMS Consent

If you voluntarily provide your mobile telephone number and separately opt in to receive SMS communications from Telerad Reports Online, you expressly consent to receive text messages at the mobile number provided.

SMS consent is optional and is not a condition of purchasing goods or services.

The SMS consent mechanism will be presented separately from acceptance of this Privacy Policy and our Terms and Conditions.

The SMS checkbox, where used, is not selected by default.

By opting in, you confirm that you are authorized to provide the mobile number and consent to receive SMS messages from Telerad Reports Online.

3.2 Purpose of SMS Messages

SMS messages may be sent only for the Customer Care and transactional purposes disclosed during the opt-in process, such as customer support, service-related communications, account notifications, scheduling, or responses to inquiries.

3.3 Message Frequency

Message frequency varies based on your interactions, inquiries, requests, account activity, appointments, service needs, and other communications with Telerad Reports Online.

We do not represent that users will receive a specific fixed number of messages per month.

3.4 Message and Data Rates

Message and data rates may apply.

Your wireless carrier may charge you for SMS messages or data usage according to your mobile service plan.

Telerad Reports Online is not responsible for messaging or data charges imposed by your wireless carrier.

3.5 Opt-Out

You may opt out of SMS communications at any time by replying STOP to a text message from Telerad Reports Online.

After receiving your STOP request, you may receive one final confirmation message acknowledging that your request has been processed.

After that confirmation, we will not send additional SMS messages unless you provide new express consent, except where otherwise permitted or required by applicable law.

3.6 Help and Support

For assistance with our SMS messaging program, reply HELP to a text message from Telerad Reports Online or contact us using the information provided below:

Email: info@teleradreportsonline.com

3.7 Mobile Information and SMS Consent Privacy

Telerad Reports Online does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information and SMS consent data will not be transferred to another company for that company’s own advertising or marketing purposes.

We may use trusted service providers, including telecommunications and SMS providers, to deliver communications on our behalf. Such providers may process information only as necessary to provide the requested Services and are not authorized to use your mobile information or SMS consent information for their own marketing or promotional purposes.

4. How We Share Information

We may disclose information in the following circumstances.

4.1 Service Providers

We may share information with trusted third-party service providers that assist us with:

• Website hosting

• Cloud infrastructure

• Information technology

• Radiology technology and workflow systems

• Payment processing

• Email communications

• SMS communications

• Customer support

• Security and fraud prevention

• Analytics

• Business operations

These providers may access information only as reasonably necessary to perform services on our behalf and subject to applicable contractual and legal requirements.

4.2 Healthcare Customers and Authorized Parties

When providing teleradiology Services, we may share or make information available to healthcare facilities, providers, customers, or other authorized parties as necessary to provide the requested Services.

4.3 Legal and Regulatory Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to a valid legal process

• Respond to governmental or regulatory requests

• Protect our rights or property

• Protect the safety of individuals

• Investigate fraud or security incidents

• Enforce our agreements

4.4 No Sale of Personal Information

We also do not sell, rent, or transfer mobile phone numbers or SMS opt-in/consent information to third parties for their own marketing or promotional purposes.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

• Keep the website functioning properly

• Remember preferences

• Understand website usage

• Analyze traffic

• Improve website performance

• Detect security issues

• Improve user experience

• Measure the effectiveness of communications and marketing activities, where permitted

You may adjust your browser settings to block or delete cookies. Some website functionality may not operate correctly if certain cookies are disabled.

Where required by applicable law, we may provide additional choices or consent mechanisms regarding cookies and similar technologies.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.

Security measures may include:

• Access controls

• Authentication mechanisms

• Encryption where appropriate

• Monitoring and logging

• Secure infrastructure

• Employee and contractor access restrictions

• Security procedures

• Incident response processes

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request information regarding how personal information is used

• Opt out of SMS communications by replying STOP

• Withdraw certain consents

• Exercise other rights provided by applicable privacy laws

Certain information may be exempt from deletion or other requests where retention is required or permitted by law.

To exercise an applicable privacy right, contact us using the information provided in the “Contact Us” section.

We may need to verify your identity before completing certain requests.

9. Children’s Privacy

Our website and Services are intended primarily for businesses, healthcare facilities, healthcare professionals, and other authorized users.

We do not knowingly collect personal information directly from children for independent use of our Services.

If we become aware that we have collected personal information directly from a child in circumstances where such collection was not appropriate or permitted, we will take reasonable steps to delete the information, subject to applicable legal and contractual requirements.

Parents or legal guardians who believe that a child has provided personal information to us may contact us using the information below.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Your continued use of the website or Services after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

12. Contact Us

If you have questions regarding these Terms, our Services, privacy practices, or SMS communications, please contact us:

Telerad Reports Online

Email: info@teleradreportsonline.com

Phone: (307) 500-2091  –  (307) 500 2683

Website: https://teleradreportsonline.com/

United States:
30 N Gould St, Ste R
Sheridan, WY, United States